TICKETS
Tickets
New Ticket
Active
Open
In Progress
Waiting on Client
Waiting on Vendor
⚠ SLA Breached
All (inc. Resolved)
Resolved
Closed
All Priority
P1 — Critical
P2 — High
P3 — Medium
P4 — Low
All Clients
All Assignees
— Assigned to me —
— Unassigned —
New Ticket
×
Subject
Client
Category
Network
Hardware
Software
Security
Email
Backup
Other
Priority
P4 — Low
P3 — Medium
P2 — High
P1 — Critical
Status
Open
In Progress
Waiting on Client
Waiting on Vendor
Resolved
Closed
Assignee
— Unassigned —
Description
Internal Notes
SERVICE LEVEL
(optional — overrides the client contract's SLA if set)
SLA Policy
— Use contract default —
Business Hours Calendar
— Use contract default —